What’s Inside

Welcome to the second issue of our quarterly newsletter. We apologize for the slight delay in its release, but as the saying goes, “good things are worth waiting for.” We believe this issue is no exception.

In this edition, we take a look at the future of legal tech in “Steering Towards the Future: The AI Revolution in Legal Tech with iManage and Microsoft Copilot Integration.” This piece offers a glimpse into the transformative power of AI and its integration into our services.

In our second feature, we delve into the world of Managed Services, demonstrating that they are no longer exclusive to large firms. Our article, “Managed Services Are No Longer Just for Large Firms or Managed Services: Now Available in Small to Medium Law Firm Size,” explores this topic in depth.

This issue includes important updates on product end-of-life announcements, upcoming events, and a sneak peek into our Q3 newsletter. We have some exciting and impactful news in store for you in the next quarter, so stay tuned!

We hope you find this issue informative and engaging. As always, we appreciate your continued support and look forward to serving your IT needs.

Kind Regards,
Marriane

Steering Towards the Future: The AI Revolution in Legal Tech with iManage and Microsoft Copilot Integration

by Jim Moreo, CEO & Co-Founder

The AI-Enhanced Knowledge Work Platform

iManage, capitalizing on its strong partnership with Microsoft and the Azure-based cloud platform, ensures that all AI services and related processing remain within the iManage platform. This means that for law firms utilizing iManage’s AI services, their clients’ data stays secure within their iManage platform.

At present, a select number of services are available, each tailored to augment workflow and boost productivity. We can expect the release of additional native iManage and third-party services later this year.

Classification & Enrichment for Work – This feature enables automatic detection and classification of over 60 document types, extracts pertinent information specific to each document type, and applies it as metadata in the document. This results in more precise searches, improved answers, and enhanced information governance and retention. iManage has notably expanded the number of metadata fields, enhancing the ability to extract and curate information for their Insight+ knowledge management. They are also regularly adding new document types.

Mailbox Assistant – This tool uses AI to automate and streamline tasks like email filing and saving attachments, thereby improving individual productivity, knowledge retention, and governance. No desktop software is required, and the end user will receive a daily email suggesting where to file emails and attachments. One of its use cases includes filing all emails of a lawyer who has left the firm.

Ask iManage – is a natural language assistant that allows users to ask questions about a set of documents, and helps users find specific answers and data points within documents. For example, a user could execute a search to identify all contracts with a specific vendor, then extract vital information like contract terms and parties, all in seconds, without needing to review the entire contact. Ask iManage also automates time-consuming tasks like summarizing and comparing documents and enables users to take action and launch workflows with tools like Microsoft Power Automate or iManage Tracker.

Insight+ – is a curated library of the firm’s best practices, document templates, precedents, checklists, and more. It aids legal professionals in delivering high-quality work products swiftly by leveraging a curated knowledge base of precedents and best practices documents. Insight+ provides a library for knowledge managers to collect institutional knowledge and trusted and approved standards. For the firm’s leadership, Insight+ prepares the firm to harness the benefits of AI.

iManage Integration with Microsoft Copilot – Coming Soon – iManage will introduce an integration with Microsoft Copilot that enables users to leverage both applications to drive productivity, while content stays secure and governed in the iManage platform. iManage’s AI Enrichment document classification will enable Microsoft customers to leverage Copilot’s generative AI capabilities more effectively, while Ask iManage will connect users to the detailed and curated content saved in the iManage platform.

Microsoft’s Power Automate will serve as an excellent complementary application to iManage’s AI platform. It will integrate with webhooks and initiate workflows based on client matters, document classes, and more, further streamlining and automating the knowledge work process.

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Managed Services Are No Longer Just for Large Firms or Managed Services: Now Available in Small to Medium Law Firm Size

by Patrick Boyd, Chief Operating Officer

It’s also worth taking a minute to clear up the jargon soup in this space:

For 20 years, Cornerstone.IT has been a trusted legal partner, providing excellent service to the legal industry. We understand the unique challenges that law firms face today, and we have a deep understanding of the evolving landscape. As we start 2024, we are ready to face the challenges of the legal landscape with a deep team and a broad set of skills and tools to help you succeed.

• MSPs offer broad IT services around a firm’s core infrastructure and help with operational issues like patching and software updates. They also often provide security services.
• MSSPs (Managed Security Services Providers) on the other hand, usually focus exclusively on security management.
• SOCs (Security Operations Centers), meanwhile, are dedicated data centers actively monitoring for threats – storm chasers for bad actors, if you will.

Here are some scenarios where we can have immediate impact:

Carrier outage: A carrier circuit goes down at 1 a.m. Our 24/7 team can diagnose the issue and work with your carrier to resolve the issue before your firm’s day starts.

Staffing: You have a single IT team member, and they want to take a long vacation or need to take extended time off. We can step in and continue to provide services without the need to hire or make other arrangements.

Expert Advice: We have been working with law firms since WordPerfect and Novell walked the earth. We maintain deep partnerships with all the players in this space including Microsoft, iManage, Citrix, Cisco, VMware, and Arctic Wolf. We can help you direct your investments where they will have the greatest impact and help you prioritize your technology goals.

Here at Cornerstone.IT, we are laser-focused on providing world-class service to the small and medium-sized law firm. We are deeply experienced in this space and understand the challenges law firms face.

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Get a Sneak Peek at Our Next Issue!

We’re thrilled to give you a glimpse into the exciting content we’re preparing for the third issue of “The Corner View.”

One of the highlights we can’t wait to share is about our commitment to security and quality. Our entire operation has been recommended for ISO 27001 certification! This is a significant milestone that underscores our dedication to maintaining the highest standards of information security management.

While we’re eagerly awaiting the physical certification before making the official announcement — we couldn’t resist sharing this exciting news with you in advance.

But what does this mean for you? Stay tuned for our upcoming issue where we’ll delve into the benefits this certification will bring to our valued clients.

We’re looking forward to sharing more in our next issue. Until then, stay safe and secure!